Question 1

Which courier do you ship with?

Accepted Answer

The online store delivers the order using the SDA / GLS / BRT courier within 5 working days.

Question 2

What types of payments do you accept?

Accepted Answer

This site accepts all major credit cards via Stripe and PayPal. You can also pay with your PayPal account. We also accept bank transfer and cash on delivery. There is a €3 service fee for cash on delivery.

Question 3

Is Cerqueto a certified organic company?

Accepted Answer

Absolutely! This https://www.cerquetosrl.it/wp-content/uploads/2021/05/cert-bio-cerqueto.pdf is the PDF file to view our certification.

Question 4

In which areas is the service active?

Accepted Answer

We deliver throughout Italy, including the islands, and to some areas of Europe.

Question 5

Is there a minimum spending limit?

Accepted Answer

There's no minimum spend. Free shipping is available for orders over €59 (Italy only).

Question 6

How long will it take to receive my order?

Accepted Answer

We ship via SDA/GLS/BRT courier. Standard delivery times are approximately 5 working days from order confirmation.

Question 7

How much does shipping cost?

Accepted Answer

Shipping to Italy is €9.00 (excluding remote areas). Free shipping for orders over €59.00. International shipping is €30.00, reduced to €20.00 for Austria and Germany.

Question 8

Can I pay on delivery?

Accepted Answer

Yes, you can choose cash on delivery for an additional €3.00. You must be available at the landline number provided during the order process.

Question 9

How can I return a product?

Accepted Answer

You may exercise your right of withdrawal within 14 days of receipt by sending a written communication. You are responsible for the return shipping costs.

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