Terms of sale

Our online shop allows you to purchase a wide range of packaged food products and by registering for our newsletter in the appropriate section you will receive our promotions reserved for members!!

At the end of the guided purchase procedure you will receive the order confirmation and all subsequent shipping details via email.

Transport and delivery

The Online Store delivers the order using SDA / GLS / BRT courier within 5 working days. The shipping fee is €9.00 (excluding remote areas) and you can check the cost by entering the postal code before completing the order.

Over €59.00 spent, delivery in Italy is always free.

The Products purchased on the Site will be delivered to the address indicated in the appropriate "Shipping Address" field.

Orders will be delivered from Monday to Friday, excluding holidays and national holidays. Delivery to the floor will not be made unless expressly requested by selecting the corresponding shipment with an increase in cost.

Terms of payment

Paypal / Credit Card

With this payment system you can use, if you have it, your PayPal ID, within the checkout page or your credit card.

Cash on delivery

You can pay directly to the Express Courier upon delivery. Cash on delivery involves a surcharge of €3.00, as an additional charge for managing the collection. It is advisable to predict the exact amount to be paid to the delivery person since it is rarely possible to have precise change. For cash on delivery payments, it is not possible to ship to a destination other than that of the customer who placed the order. It is also necessary to always indicate a landline telephone number that guarantees availability.

Bank transfer

You will be provided with all the necessary instructions at the final stage of the order. Payment by advance bank transfer requires that the order is processed once the payment transfer has been received, and therefore on the current account value date.

Orders by bank transfer sent and not paid within seven working days from the date of receipt will be automatically canceled (you will be contacted by Customer Service in order to clarify whether the cause of the non-crediting is due to your desire not to confirm the purchase or to other causes).

 

Returns and complaints

During delivery of the goods, if broken or anomalous packages are detected, accept with reservation and note the complaint on the delivery note at the time of unloading and have the carrier countersign for the refund. If possible, provide photographic material to the address ufficio@cerquetosrl.it and contact the number 0763/733355 to open the refund or replacement procedure.

Name of the Site and ownership of the domain name

These General Conditions of Sale govern the offer and sale of products on this website www.cerquetosrl.it.
The Site is owned by Cerqueto Srl, with registered office in Acquapedente (VT), SP Torre Alfina km 1,200 registered in the Chamber of Commerce of Viterbo with Fiscal Code and VAT number 01673780563. Through the site www.cerquetosrl.it The company Il Cerqueto Srl Unipersonale carries out e-commerce activities, with registered office in Acquapedente (VT), SP Torre Alfina km 1,200 registered in the Viterbo Chamber of Commerce Company Register with tax code and VAT number 02143430565.

 

Product prices and availability

All prices indicated on the site are inclusive of VAT.

All products displayed on the site are considered available for immediate delivery, unless otherwise explicitly indicated. In the event of temporary stock out or delay of a product, the buyer will be promptly notified via e-mail or telephone. In the event that the ordered item is no longer available, we avail ourselves of the right to cancel the request received, re-crediting any amounts paid. The purchase contract is considered confirmed by the buyer at the conclusion of the purchase procedure on the web. However, the contract is considered concluded for "Il Cerqueto Srl Unipersonale" only when the shipment takes place. The goods travel at the buyer's risk, therefore Messrs. are advised. Customers that any complaint for damage to the goods must be communicated immediately upon receipt of the goods, signing the receipt with reserve indicating the type of damage.

Right of withdrawal

The Customer is protected by Italian legislation regarding Right of Withdrawal (DL 15/01/92 n°50).

The right of withdrawal lapses:

· For lack of the essential condition of integrity of the goods (packaging and/or its contents)

· Even partial use of the goods and any consumables

· The lack of the external packaging and/or the original internal packaging

· Damage to the product for reasons other than its transport

In order to exercise this right of withdrawal, within 14 (fourteen) working days of receiving the ordered products, the customer must send a registered letter with return receipt to the address indicated below. The Communication may also be sent, within the same deadline, via certified email to the address ilcerquetosrl@pec.it.

The Communication must contain:

1. the expression of willingness to take advantage of the benefit granted by Legislative Decree No. 185 of 22 May 1999

2. the indication of the product(s) for which you decide to exercise the right of withdrawal

3. the data relating to your bank account (this is to allow the refund of the sum due).

To obtain a refund of the fee, the customer must, at his own expense, return the purchased products to the following address: Il Cerqueto Srl Unipersonale based in SP Torre Alfina km 1,200 – 01021 Acquapendente (VT). The return shipment must take place within ten working days of receipt of the goods and can be carried out via any carrier / courier / freight forwarder the customer deems most appropriate.
Cerqueto Srl Unipersonale will provide the refund by bank transfer as quickly as possible. The refund refers to the price of the returned product(s) (therefore excluding shipping costs for the original purchase and for returning the product which will remain the responsibility of the customer).

Anything not specified is governed by Legislative Decree no. 185 of 05/22/1999 which regulates the matter of distance contracts, i.e. carried out outside commercial premises.

 

Graphic representation of the products

The graphic representation of the products is created for the sole purpose of illustrating the product and is purely indicative. The products may therefore differ from what is shown on the video.

 

Privacy and Processing of Personal Data

The Customer is protected by Italian legislation regarding Privacy Policy (Legislative Decree 196/2003). The data controller is Il Cerqueto Srl Unipersonale with headquarters in SP Torre Alfina km 1,200 – 01021 Acquapendente (VT) VAT number 02143430565

 

Copyright

The design of the Site, the text, images, the selection and arrangement thereof, and all other material on the Site are protected by copyright. All rights reserved.
Permission is granted to make an electronic copy or to print a hard copy of portions of the site for the sole purpose of placing an order using the site as a shopping resource. Any other use of the material published on the site, including reproduction for purposes other than those mentioned above, modification, distribution, republication without the prior written consent of Il Cerqueto Srl Unipersonale, is strictly prohibited.

 

Terms and conditions 

View the full information at this link

 

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