Our online store offers a wide selection of packaged food products, and by signing up for our newsletter in the dedicated section, you'll receive exclusive promotions for subscribers only!
At the end of the guided purchase process, you will receive an order confirmation email and all subsequent shipping details.
Transport and delivery
The online store delivers orders using SDA/GLS/BRT couriers within 5 working days. Shipping costs are €9.00 (excluding remote areas), and you can check the cost by entering your postcode before completing your order.
For orders over €59.00, delivery to Italy is always free.
Products purchased on the Site will be delivered to the address indicated in the “Shipping Address” field.
Orders will be delivered Monday through Friday, excluding holidays and national holidays. Delivery to the floor is not available unless specifically requested by selecting the corresponding shipping option, which will incur an additional cost.
Payment Methods
Paypal / Credit Card
With this payment system you can use, if you have one, your PayPal ID, on the checkout page, or your credit card.
Mark
You can pay the express courier directly upon delivery. Cash on delivery (CAD) incurs a €3.00 surcharge, which is an additional handling fee. It's advisable to provide the exact amount to be paid to the courier, as exact change is rarely possible. For cash on delivery payments, it's not possible to ship to a destination other than the customer's address. You must also always provide a landline number so you can be reached.
Bank transfer
You will be provided with all the necessary instructions during the final order process. Payment by advance bank transfer means that the order will be processed once the payment has been received, and therefore on the date of the payment in your current account.
Orders sent by bank transfer and not paid within seven working days from the date of receipt will be automatically cancelled (you will be contacted by Customer Service in order to clarify whether the reason for the failure to credit is due to your desire not to confirm the purchase or to other causes).
Returns and complaints
During delivery, if you discover any broken or abnormal packages, please accept the package with reservations and note the complaint on the delivery note upon unloading and have the carrier countersign for a refund. If possible, please provide photographic material to negozio@cerquetosrl.it and contact 0763/733355 to initiate a refund or replacement.
Site Name and Domain Name Ownership
These General Conditions of Sale govern the offer and sale of products on this website www.cerquetosrl.it.
The Site is owned by Cerqueto Srl, with registered office in Acquapedente (VT), SP Torre Alfina km 1,200 registered in the Companies Register of the Chamber of Commerce of Viterbo with Fiscal Code and VAT number 01673780563. Through the site www.cerquetosrl.it Il Cerqueto Srl Unipersonale, with registered office in Acquapedente (VT), SP Torre Alfina km 1,200, operates e-commerce activities. It is registered in the Viterbo Chamber of Commerce with tax code and VAT number 02143430565.
Product prices and availability
All prices listed on the website include VAT.
All products displayed on the website are available for immediate delivery, unless otherwise explicitly stated. In the event of a product being temporarily out of stock or delayed, the buyer will be promptly notified by email or telephone. If the ordered item is no longer available, we reserve the right to cancel the order and refund any amounts paid. The purchase contract is deemed confirmed by the buyer upon completion of the online purchase process. However, the contract is deemed concluded for "Il Cerqueto Srl Unipersonale" only upon shipment. Goods travel at the buyer's risk; therefore, customers are advised that any complaints regarding damaged goods must be reported immediately upon receipt, signing the receipt with reservations and indicating the type of damage.
Right of withdrawal
The Customer is protected by Italian legislation regarding Right of Withdrawal (Legislative Decree 15/01/92 n°50).
The right of withdrawal lapses:
· Due to the lack of the essential condition of integrity of the goods (packaging and/or its contents)
· Even partial use of the goods and any consumables
· The absence of the external packaging and/or the original internal packaging
· Damage to the product for reasons other than its transport
To exercise this right of withdrawal, the customer must send a registered letter with return receipt to the address below within 14 (fourteen) business days of receiving the ordered products. The Notice may also be sent, within the same timeframe, via certified email to ilcerquetosrl@pec.it.
The Communication must contain:
1. the expression of intent to avail of the benefit granted by Legislative Decree No. 185 of 22 May 1999
2. the indication of the product(s) for which you decide to exercise the right of withdrawal
3. your bank account details (this is to allow the refund of the amount due).
To obtain a refund, the customer must, at their own expense, return the purchased products to the following address: Il Cerqueto Srl Unipersonale, located in SP Torre Alfina km 1,200 – 01021 Acquapendente (VT). Return shipments must be made within ten working days of receiving the goods and can be made via any carrier, courier, or shipping agent the customer deems most appropriate.
Cerqueto Srl Unipersonale will process the refund via bank transfer as quickly as possible. The refund will be for the price of the returned product(s) (excluding shipping costs for the original purchase and the return of the product, which will be paid by the customer).
Anything not specified is governed by Legislative Decree no. 185 of 22/05/1999, which regulates distance contracts, i.e. contracts concluded outside of commercial premises.
Graphic Representation of Products
The graphic representation of the products is provided for illustrative purposes only and is purely indicative. The products may therefore differ from those shown in the video.
Privacy and Processing of Personal Data
The Customer is protected by Italian legislation regarding Privacy Policy (Legislative Decree 196/2003)The data controller is Il Cerqueto Srl Unipersonale with registered office in SP Torre Alfina km 1,200 – 01021 Acquapendente (VT) VAT number 02143430565
Copyright
The Site design, text, illustrations, selection and arrangement thereof, and all other materials on the Site are protected by copyright. All rights reserved.
Permission is granted to make electronic copies or print hard copies of portions of the site for the sole purpose of placing an order or using the site as a shopping resource. Any other use of the materials published on the site, including reproduction for purposes other than those stated above, modification, distribution, or republication, without the prior written consent of Il Cerqueto Srl Unipersonale, is strictly prohibited.
Terms and conditions
View the full disclosure at this link
