Frequently Asked Questions
Do you have a question about shipping, payments, or services? In this section, you'll find answers to the most common questions we receive from our customers.
The information provided will help you make purchases simply, safely, and consciously.
If you don't find the answer you're looking for, contact us: we'll be happy to help!
The online store delivers the order using the SDA / GLS / BRT courier within 5 working days.
This site accepts all major credit cards via Stripe and PayPal. You can also pay with your PayPal account. We also accept bank transfer and cash on delivery. There is a €3 service fee for cash on delivery.
Absolutely! This https://www.cerquetosrl.it/wp-content/uploads/2021/05/cert-bio-cerqueto.pdf is the PDF file to view our certification.
We deliver throughout Italy, including the islands, and to some areas of Europe.
There's no minimum spend. Free shipping is available for orders over €59 (Italy only).
We ship via SDA/GLS/BRT courier. Standard delivery times are approximately 5 working days from order confirmation.
Shipping to Italy is €9.00 (excluding remote areas). Free shipping for orders over €59.00. International shipping is €30.00, reduced to €20.00 for Austria and Germany.
Yes, you can choose cash on delivery for an additional €3.00. You must be available at the landline number provided during the order process.
You may exercise your right of withdrawal within 14 days of receipt by sending a written communication. You are responsible for the return shipping costs.
